Creoate now offers you a buying experience that takes the risk out of trying new brands.
Eligibility: Items must be unused, resalable condition and in the original packaging. Underwear and swimwear cannot be returned once opened. 60 days are based on the order placement date.
Sets, boxes or bundles need to be complete as per purchased:
Example 1 - If you buy 1x bundle of 10 hats all 10 hats must be returned;
Example 2 - If you purchase 2x sets of 3 candles, then you must return a complete set of 3 candles;
Example 3 - If you purchase 10x individual toothbrushes, you can return from 0 to 10 toothbrushes;
Example 4 - If you buy a box of 6 soaps, then you must return the entire box of 6 soaps.
The easiest way to identify this is based on the quantity you select and add to your cart.
Return processing: Submit your return request within your Orders Dashboard, along with tracking information. After that, you need to arrange delivery with tracking and correctly identified to Creoate, Studio 20, 7-10 Adam Street, WC2N 6AA, London, UK
You will be able to see the status of your return in your Returns Dashboard.
Refunds: If you have already paid, a refund will be issued to your account once goods are received and verified. If you pay on account, a credit note will be issued and the remaining balance due on your invoice due date. You only pay for return postage.
This does not affect your statutory rights in connection with faulty items.